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  Frequently Asked Questions


Most Frequently Asked Questions

My rubbish was missed today, where can I drop it off?
For safety reasons, we ask that residents avoid dropping off missed rubbish at the Service Department. Contact us before 2:30 P.M. on your regular rubbish day and we will return for the rubbish. Contact us after 2:30 P.M. on your regular rubbish day or any other day of the week, and we will return for the rubbish that Friday.

How do I arrange for a Friday Special Pick-Up?
Contact the Service Department at (216) 896-6149. Friday Special Pick-Ups can be scheduled during our regular hours 7am - 3pm Monday through Thursday, or up until noon on that Friday. You can also leave us a voicemail if you call after hours.

How do I dispose of paints and other chemicals?
Refer to Cuyahoga County Solid Waste District for the answer to this question. www.cuyahogaswd.org

What appliances contain Freon and how do I prepare these items for a Friday Special Pick-Up?
Items that contain Freon include refrigerators, freezers, and dehumidifiers. According to the Ohio Environmental Protection Agency (EPA), residents must contact a certified technician to drain the Freon. Even if you know that the Freon has already been drained, if there is not a tag on the item from a certified technician indicating so; the item will not be collected.

How do I prepare my recycling for collection?
All acceptable paper products can be mixed together in a paper grocery bag (no plastic bags) or bundle. Residents are allowed two bags or bundles to be picked up with the regular rubbish per week, but are encouraged to continue dropping off paper at the paper bin near the Service Department. Glass, plastic, and aluminum can also be mixed together and collected with the normal rubbish. For more information on recycling, go to Rubbish Collection & Recycling section of our website.

Besides adding cat litter or oil dry to my latex paint, how can I dry it?
Do…

  • Allow the paint to dry by removing the lid and allowing the liquids to evaporate. This works well for small quantities of paint (an inch or two in the bottom of the can), and can take several days.
  • Latex paint can also be solidified by mixing in an equal amount of an absorbent material and allowed to dry. Use sawdust, cat litter, plaster of paris, or vermiculite.
  • Pour thin layers (about 1" of paint) into a cardboard box lined with plastic. Allow the paint to dry one layer at a time until all paint has hardened.
  • When thoroughly dry, the remaining hardened paint should be discarded with your regular rubbish. Leave the lid off the can so the sanitation crew can see the paint is hardened.

Do Not…

  • Dump the paint on the ground or down storm drains where it will travel directly to surface and / or ground waters.
  • Pour it down the drain. While small amounts of latex paint can safely be washed down the drain to a septic system or wastewater treatment plant, this practice should be kept to a minimum. Limit this to brush cleaning and clean-up.
  • Throw liquid paint in the regular rubbish. It may be released from the can when rubbish is compacted and may seep out of a waste collection vehicle onto your driveway and street.
 

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