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1. What is CodeRED?

CodeRED is a fast communication service allowing The City of Pepper Pike to notify its residents of an emergency situation. It enables us to provide mass notification quickly and easily. This service is free to all Pepper Pike residents and businesses.

2. How will I benefit from this service?

This high-speed telephone system will allow Pepper Pike to contact residents to provide information about a critical situation, what action needs to be taken, and notification that the situation has been resolved.

If residents elect, CodeRED also allows us to send informational messages regarding city sponsored events, and other city service related messages.

3. How does it work?

CodeRED delivers the important message through a high-speed telephone calling system to a phone number in the CodeRED database using a Geographical Information System (GIS). A pre-recorded message will be sent out via the telephone with information about the incident and possible instructions for action to be taken.

4. What should I do if I receive a CodeRED message?

• Listen carefully
• Follow Instructions
• Don’t hang up until you hear the whole message (the message will not be repeated) 
• Do not Call 9-1-1 unless instructed to do so (You will only tie up emergency lines)

5. What should I do if I don’t receive a CodeRED message?

In some cases an incident will only affect a particular area of the city. CodeRED is a sophisticated system that allows us to communicate with only the residents impacted by the incident.

6. Will the system work with cell phones and emails?

Yes, but your cell phone number and email address needs to be associated with your Pepper Pike residence address. The system works only as well as the information entered in the database so we encourage you to register cell phones and email addresses.

7. Why did CodeRED call me several times?

If there is no answer and no answering device picks up, the number will be attempted three times.

8. Why did I get a call, but no message played?

If you answer and do not say hello, CodeRED will not begin playing automatically. It is trying to determine if it has reached a live person or answering device. If you do not say anything, it will hang up and try the number the next pass or the non-connected numbers.

9. How do I register?

There will be a button on the City of Pepper Pike website which when clicked on will take you to the registration page. It’s important to remember that phone numbers (including cell phones) and emails need to be entered with your residence address.

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1. How do I sign up to receive city correspondence by email?

The city sends out emails to inform residents of happenings in the city; newsletters, events, meetings, road closings, hydrant flushing and non-emergency information. Sign up HERE to stay informed!

We will use your email address for city purposes only, we will never share your address with anyone.

2. How do I report an issue to the city?

Need to report an abandoned vehicle, barking dog, or a street light outage? Submit our Fix It Form to notify us of your issue.

3. How do I contact the utility companies serving the city?

CITY OF CLEVELAND WATER 
24 Hour Emergencies (216) 664-3060 
Questions about water service (216) 664-3130

DOMINION ENERGY OHIO
Questions about gas service 1-800-362-7557

FIRST/ENERGY- THE ILLUMINATING CO.
Customer Service 1-800-589-3101
24-Hour Emergency/Outage Reporting 1-888-544-4877
Payment Options 1-800-686-9901
Report an outage online

NORTHEAST OHIO PUBLIC ENERGY COUNCIL (NOPEC)
Questions on gas aggregation 1-855-667-3201
Questions on electric aggregation 1-800-292-9284

PUBLIC UTILITES COMMISSION OF OHIO (PUCO)
Information on utilities 1-800-686-7826

NORTHEAST OHIO SEWER DISTRICT (NEORSD)
Questions about rates, saving programs, stream issues (216) 881-8247

AT&T
Information on internet, home phone, wireless
Customer Service 1-800-2020

SPECTRUM-TIME WARNER
Information on internet, home phone, wireless
Customer Service 1-855-509-2613

4. How can I contact someone at City Hall?

Please visit our Staff Directory for all city contact information.

5. I'm new to the area. Where can I find information about recycling and emergency notifications?

Welcome to our community! Get information about our community by visiting our New Residents page.

6. I'm looking to do some home improvements. What kinds of permits are required?

Find permit applications for a variety of projects by visiting our Forms & Permits page.

7. What is the Pepper Pike Civic League?

Visit the  Pepper Pike Civic League Website.

8. Do Landscape or Snow Plow Contractors need to register with the City?

Yes! Landscape and Snowplow Contractors are required to register with the City of Pepper Pike Building Department. For a current list of registered snow plow contractors please click HERE, and for a register list of Landscape Contractors please click HERE.

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1. What do I do if I missed my rubbish pick up?

Call the Service Department at (216) 896-6149. If you call on the same day, they will be able to come back as long as you call before 2 PM.

2. What is the branch pick up schedule?

Please visit http://pepperpike.org/2158/Service to review the color-coded branch chipping calendar and guidelines.