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1. What is CodeRED?

CodeRED is a fast communication service allowing The City of Pepper Pike to notify its residents of an emergency situation. It enables us to provide mass notification quickly and easily. This service is free to all Pepper Pike residents and businesses.

2. How will I benefit from this service?

This high-speed telephone system will allow Pepper Pike to contact residents to provide information about a critical situation, what action needs to be taken, and notification that the situation has been resolved.

If residents elect, CodeRED also allows us to send informational messages regarding city sponsored events, and other city service related messages.

3. How does it work?

CodeRED delivers the important message through a high-speed telephone calling system to a phone number in the CodeRED database using a Geographical Information System (GIS). A pre-recorded message will be sent out via the telephone with information about the incident and possible instructions for action to be taken.

4. What should I do if I receive a CodeRED message?

• Listen carefully
• Follow Instructions
• Don’t hang up until you hear the whole message (the message will not be repeated) 
• Do not Call 9-1-1 unless instructed to do so (You will only tie up emergency lines)

5. What should I do if I don’t receive a CodeRED message?

In some cases an incident will only affect a particular area of the city. CodeRED is a sophisticated system that allows us to communicate with only the residents impacted by the incident.

6. Will the system work with cell phones and emails?

Yes, but your cell phone number and email address needs to be associated with your Pepper Pike residence address. The system works only as well as the information entered in the database so we encourage you to register cell phones and email addresses.

7. Why did CodeRED call me several times?

If there is no answer and no answering device picks up, the number will be attempted three times.

8. Why did I get a call, but no message played?

If you answer and do not say hello, CodeRED will not begin playing automatically. It is trying to determine if it has reached a live person or answering device. If you do not say anything, it will hang up and try the number the next pass or the non-connected numbers.

9. How do I register?

There will be a button on the City of Pepper Pike website which when clicked on will take you to the registration page. It’s important to remember that phone numbers (including cell phones) and emails need to be entered with your residence address.